At Leivys Fragrances Perfumería, we are committed to offering high-quality products and excellent customer service. However, please be advised that:

Once the order has been processed and shipped, returns and refunds are not accepted, except in exceptional cases of products damaged during shipping.

If a product is received damaged, the customer must notify their sales representative within a maximum of 3 business days from the delivery date. After this period, we will not be able to process any claims.

We recommend that you carefully inspect your order upon receipt. To facilitate evaluation of the case, you may be asked to send photographs of the product and packaging.

We appreciate your understanding and trust.

Please allow up to 24 hours after receiving your dispatch email; tracking may take time to activate.

If there’s still no update after 2–3 business days, contact us—our Customer Service team will track the parcel on your behalf.

Click the tracking link or enter your tracking number on the courier’s website (e.g., USPS, UPS, FedEx) to view real‑time updates on your shipment—when it’s in transit, out for delivery, or delivered.

Yes, you can request to cancel or update your order — but only if it hasn’t been shipped yet.

If you need to make changes (such as updating your shipping address, modifying items, or canceling the order), please contact us as soon as possible at 📧 leivysfragrances@gmail.com or 📞 (407) 508-2646

Once your order has been processed and shipped, we are unable to make changes or stop the delivery. In that case, you may need to wait for the package to arrive and request a return following our return policy.

We recommend reviewing your order details carefully before completing checkout to avoid delays or issues.

At Leivys Fragances, we want you to be completely satisfied with your purchase. If you received the wrong item or a product that is defective or damaged, you may request an exchange within 30 days of delivery.

To qualify for an exchange:

• The item must be unopened, unused, and in its original packaging.
• You must provide proof of purchase (order number or receipt).
• Exchanges are only accepted for the same item or an item of equal value (subject to availability).

To start an exchange, please contact our support team at 📧 leivysfragrances@gmail.com with your order details and reason for exchange.

Please note:
We do not offer exchanges for items that have been opened or used. If the product you want is no longer available, we may offer a store credit or full refund instead.

At Leivys Fragances, we stand behind the quality and authenticity of every product we sell. While we do not offer a formal manufacturer’s warranty on fragrances, we guarantee that all our products are 100% original, unopened, and sourced from authorized distributors.

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will gladly offer a replacement, exchange, or refund, depending on the situation.